WHY AM I BEING CHARGED FOR SHIPPING ON MY ORDER?
Standard shipping is free for domestic orders of $25 or more. Shipping is calculated after any product discounts have been applied to the order.
ARE THERE TAXES AND DUTIES CHARGED ON INTERNATIONAL ORDERS?
All orders that ship internationally may be subject to duties and taxes.
It is buyers responsbility to follow up with the order and communicate with carrier in case any duties and taxes appear on your package. For this reason, we highly recommend you to track your package regularly and see the status if it is hold on custom due to duties and taxes. We put your information on the package if custom or carrier needs to contact you.
I PLACED AN ORDER WITH OVERNIGHT SHIPPING AND I STILL HAVE NOT RECEIVED IT. WHERE IS MY ORDER?
Orders processed with expedited shipping placed BEFORE 2 PM EST M-F will ship the SAME business day.
Orders processed with expedited shipping placed AFTER 2 PM EST M-F will ship the NEXT business day.
WHERE ARE MY TRACKING DETAILS /PACKAGE?
Please follow the email that you received for shipment details. You will have carrier and tracking information there as well as trackin link. You can also track your package from carrier's page.
Shipping confirmations are sent by e-mail at the end of the day after all orders have been processed. The designated carrier has to receive and scan the package before tracking will update.
DOMESTIC ORDERS: Please allow up to 72 hours for the carrier to update their shipping records.
NOTE: All carriers provide an estimated delivery date. Service delays, weather, as well as other conditions can impact final delivery. Please check the carrier's website using the tracking number provided.
INTERNATIONAL ORDERS: Carrier details will be provided with the order confirmation. It may take 10 - 32 days for your package to be delivered.
WHEN WILL MY ORDER SHIP?
Most standard delivery orders placed before 2 PM EST M-F will ship the same day (M-F). During peak periods the order may ship the next business day.
We typically advise allowing up to 72 hours for the carrier to update their records. Don't be alarmed if the status says "Awaiting Package" or "Pre-Shipment Info Received" as this is normal.
Please allow 10 business days from the date of shipment for your package to update and be delivered before contacting support for a replacement.
Orders processed with expedited shipping placed before 2 PM EST M-F will ship the same business day*. *Please note for expedited delivery orders: Fedex does not deliver on Sunday for most orders.
All orders are batch-processed during the day. Shipping confirmations are sent during the evening on the day your order is processed for shipping.
HOW WILL MY ORDER SHIP?
DOMESTIC SHIPPING DETAILS
Standard Shipping in the United States is FREE on orders over $25! Most orders placed before 2 PM EST will ship the same day (M-F). During peak periods the order may ship the next business day.
Expedited Shipping is available for an additional charge during the check out process. Orders placed before 2 PM EST M-F will ship the same business day*.
*On all expedited orders placed on Friday before 2 PM - Fedex does not deliver on Sunday to most locations. An overnight order would be picked up for processing Friday, however, would not delivered until Monday. An order with 2-day service would be delivered Tuesday.
SPECIAL NOTE: All orders placed to PO Boxes or APO/FPO.s are only shipped with USPS and may not be expedited.
INTERNATIONAL SHIPPING DETAILS
Otto case offers International Shipping to most countries. Carrier details will be provided once the shipping confirmation updates.
Orders may be subject to Taxes and Duties upon arrival.
WHAT ARE YOUR HOLIDAY SHIPPING TIMES?
Due to COVID-19, shipping carriers are not guaranteeing shipping times, even for expedited orders. Read "When Will My Order Ship" and "How Will My Order Ship" below for information on when your order will ship and how long it should normally take.